Returns & Exchanges

At Q+A, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin type, you can return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team with your order number and the specific items you wish to return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.